Question 1

How can I activate the SIM I got from Korea SIM card?

Accepted Answer

Gold : No activation required, Blue Plus : Passport Registration (https://www.krsim.net/reg), eSIM RED : No activation required, eSIM SKY : Passport Registration (https://www.krsim.net/esimact)

Question 2

How to check if your smartphone is unlocked / eSIM compatible

Accepted Answer

1. How to check your device unlock status 1) iPhone a) It is unlocked if you can see No SIM restrictions in Setting > General > About > Carrier Lock b) If your iPhone is locked, please contact your mobile carrier with your IMEI(Check on your dial '*#06#') ref. Apple support: https://support.apple.com/en-us/HT201328 2) Android phone a) The chances are that your phone is unlocked if several carriers appear in Setting > Connections > Mobile Networks >  Selecting roaming network > Select automatically (off) * Android device's menu may vary depending on brand and model. b) To make sure, check IMEI of your phone(enter *#06# on dial), and please contact your mobile carrier. c) If your phone is locked, please contact your mobile carrier for unlock. 2. How to check your phone supports eSIM With default 'phone' app., press '*#06#'. If eSIM IMEI or EID number starting with '89...' can be found, it supports eSIM.

Question 3

I checked the USIM was well activated. But I can not use the SIM with my phone.

Accepted Answer

Please refer to the following Check list. 1) Check out if the phone is unlocked. You can consult unlock issue with your phone maker or original telecommunication company. 2) If your phone has 2 SIM slots, insert the SIM only into slot 1(slot 2 : empty). 3) Please Check the Profile or VPN(Setting - General). If you see any Profile or VPN, please delete it and then reboot your phone. 4) If it still does not work, please try to 'Reset Network Setting' for the USIM and reboot. 5) If it still does not work, please make an APN setting (refer to the manual) and reboot. If you can't use it even if you try it according to the manual, please contact us

Question 4

Should I return the SIM after use? NO NEED TO DO THAT.

Accepted Answer

All the SIM products you bought from https://www.krsim.net is of no need to return. After use, keep it as souvenir for Korea Travel or You can throw it away. But in case of router you need to return it to the pick-up station after you use it

Question 5

I need a SIM for more than 90 days. What options do I have?

Accepted Answer

1) Make an order for 30 ~ 90 days SIM I recommend you Korea SIM Blue Plus(~90days/ Unlimited data, calls and texts/ Foreign Passport only). Or if you want to pick up data only SIM, please choose Korea SIM Gold(~30days) with unlimited data. (If you pick it up at airport, receiving calls and texts are possible) 2) With using above SIM, make your own ARC (Alien Registration Card) during the period. With the ARC, you can buy better SIM as like all other Koreans. 3) On getting ARC, visit near telecommunication store around you. 4) Or you can purchase several Gold or Blus Plus SIM cards as long as you want.

Question 6

Where can I pick up my SIM?

Accepted Answer

Please make sure where the pick-up place is located in the product description. * Korea eSIM (Red & Sky) is sent to the email address that you wrote down ■ Incheon International Airport (T1) : Korea SIM Gold, Purple, WiFi Router 1) SKT Roaming booth is in between Gate5 and Gate6 / Business Hours : 06:00AM ~ 10:00PM 2) SKT Roaming booth is in between Gate9 and Gate10 / Business Hours : 24 hours / 365 days ■ Incheon International Airport (T2) : Korea SIM Gold, Purple, WiFi Router SKT Roaming booth is in between Gate4 and Gate5 / Business Hours : 24 hours / 365 days ■ Gimpo International Airport : Korea SIM Gold, Purple, WiFi Router SKT Roaming booth is at Gate1 / Business Hours : 06:30AM ~ 11:00PM ■ Daegu International Airport (Temporarily unavailable) SKT Roaming booth is in Next to the 2F Departure Hall of Domestic Flight Departure / Business Hours : 07:00AM ~ 10:00PM ■ Gimhae International Airport : Korea SIM Gold, WiFi Router SKT Roaming booth is in between Gate2 and Gate3 / Business Hours : 06:00AM ~ 10:00PM ■ Jeju International Airport : Korea SIM Gold, WiFi Router SKT Roaming booth is in front of international terminal, 1F / Business Hours : 07:00AM ~ 04:00PM ■ Incheon Harbor T1 (Temporarily unavailable) ■ Busan Harbor : Korea SIM Gold, WiFi Router SKT Roaming booth is Busan Port International Passenger Terminal 2F / Business Hours : 6:30AM ~ 7:30PM / 365 days ■ Free Delivery in Korea ㅇ You can get SIMs on Hotel, Guest house, Friend's home, etc. ㅇ Choose 'Free Delivery in Korea', write address where you will stay and information. * Case of hotel, Please tell us when you will check-in. ㅇ 'Free Delivery in Korea' will be delivered date when you decide. * Some area(like Je-ju island) may take more period.

Question 7

how many Gold SIMs can I pick up?

Accepted Answer

In case of Gold (for pick-up) Only 4 SIM cards are available for pick up per month by one passport. For example, If you purchase 10 Gold SIM cards, at least 3 people need to visit a pick-up station.

Question 8

Payment failures happen when I try to make a payment.

Accepted Answer

Basically, Korea credit/debit Card is available at the Korean Mall (www.krusim.com), Overseas credit/debit cards can be paid at English Mall (www.krsim.net) and Chinese Mall (https://www.ktisim.com). However, due to the circumstances of the credit card company or PG company, there may be some cases where the payment cannot be made. In this case, if you try to pay with Paypal at the English mall, you can pay normally. You can pay even if you do not have a Paypal ID.

Question 9

Can Korea SIM card able to use self-authorization?

Accepted Answer

All SIM card and eSIM cannot be used for self-identification. For example, you can not verify your-self using our SIM cards to join the website, create new account..etc

Question 10

When can I receive the SIM card if I order it with free delivery service in Korea?

Accepted Answer

The shipment will begin at 3 p.m. on return working days(Mon-Fri) for all orders placed on business days (Monday-Friday) until 2 p.m. See below specifically. (Based on Korean time; GMT+09:00) Friday 14PM ~ Monday 14PM : Delivery starts on Monday Monday 14PM ~ Tuesday 14PM : Delivery starts on Tuesday Tuesday 14PM ~ Wednesday 14PM : Delivery starts on Wednesday Wednesday 14PM ~ Thursday 14PM : Delivery starts on Thursday Thursday 14PM ~ Friday 14PM : Delivery starts on Friday *Shipping service does not work on holidays. The parcel is delivered to each region via CJ parcel service, and usually arrives to you in 1~2 days. However, please note that due to the shipping company's situation, the arrival period may be delayed a little more.

Question 11

[eSIM] I didn't receive the QR code email.

Accepted Answer

1. Please check again if the e-mail address you wrote is correct. 2. Also, please check the spam folder and promotion(or update) tap. 3. After that,  You can ask us through the messenger about your order with your order number.

Question 12

[Covid-19] How to pass Covid-19 Quarantine with Korea SIM

Accepted Answer

The new Q-Code system( https://cov19ent.kdca.go.kr/cpassportal/biz/beffatstmnt/main.do?lang=en ), the Quarantine Information Advance Input System by Korean Government, has been applied. ■ eSIM(RED,SKY) 1) Receive a voucher email with a QR code and a Korean phone number (in a few minutes). 2) Contact to Q-Code system ( https://cov19ent.kdca.go.kr/cpassportal/biz/beffatstmnt/main.do?lang=en ) and input your information with the above phone number. 3) Boarding a plane and landing at Incheon International Airport. 4) Connecting Airport Wi-Fi (SSID: Airport Wi-Fi) 5) In case of Sky, Activate it by Online. ( https://www.krsim.net/esimact ) 6) Pass the immigration and Enter South Korea. * 1 day product is for data only without number ■ Blue Plus * Only can be activated with foreign passport. 1) Receive confirmation email (in a few minutes) 2) Ask the phone number for you through the messenger on krsim.net with your order number on one day before the date you designate as a delivery pick up. (If it is weekend or holiday, on the prior working day) 3) Contact to Q-Code system ( https://cov19ent.kdca.go.kr/cpassportal/biz/beffatstmnt/main.do?lang=en ) and input your information. 4) Boarding a plane and landing at Incheon International Airport. 5) Pass the immigration and Enter South Korea. 6) Collect the Korea SIM Blue Plus you have delivered and check the phone number. ■ Gold 1) Contact to Q-Code system ( https://cov19ent.kdca.go.kr/cpassportal/biz/beffatstmnt/main.do?lang=en ) and input your information.  Check 'I do not possess a mobile phone' and input the phone number of the hotel as an available contact phone number in Korea. 2) Boarding a plane and landing at Incheon International Airport. 3) Pass the immigration and collect baggage. 4) Visit SK Telecom Desk and pick-up USIM (check the phone number). * Please refer to the link for the information of the pick-up station (https://www.krsim.net/article/faq/3/410/) 5) Update to the phone number for Korea SIM Gold on the Q-Code system. * 1 day product is for data only without number

Question 13

[eSIM] How to extract SM-DP+ Address and Activation Code from eSIM QR code image to install eSIM by manual mode

Accepted Answer

An eSIM QR code contains an information as a serial number format like below when scanned. (You can check it by your mobile phone camera or at https://webqr.com/ on PC.) And the former part between two '$'s is ‘SM-DP+ Address’ and the latter after second '$' is ‘Activation Code’. Both do not contain any '$'. So, you can try manual installation with eSIM QR code image only, now. On the order for Korea eSIM Red and Sky, 'SM-DP+ Address' and 'Activation Code' are sent together with the QR code in the email. So you can easily install eSIM profile with no other QR code image print.

Question 14

What SIM should I buy? Gold? or Sky?

Accepted Answer

Please refer to the below page https://www.krsim.net/page/comparison.html

Question 15

[Covid-19] How to use Korean phone number with Korea SIM, regarding to the new Q-code system

Accepted Answer

The new Q-Code system( https://cov19ent.kdca.go.kr/cpassportal/biz/beffatstmnt/main.do?lang=en ), the Quarantine Information Advance Input System by Korean Government, has been applied. Please following instructions. ﻿ 1. For unlocked eSIM-supported smartphones (Unlimited Data + Phone number for receiving voice and messages) 1) Buy Korea eSIM Red ( https://www.krsim.net/product/Korea-eSIM-Red-4G-LTE-Unlimited-Data/71 ) for Android or iPhone or Buy Korea eSIM Sky. ( https://www.krsim.net/product/korea-esim-sky-4G-LTE-Unlimited-data/60/ ) for iPhone only 2) Receive a voucher email with a QR code and a Korean phone number (in a few minutes). 3) Contact to Q-Code system ( https://cov19ent.kdca.go.kr/cpassportal/biz/beffatstmnt/main.do?lang=en ) and input your information with the above phone number. 4) Board a plane and landing at Incheon International Airport. 5) Connect Airport Wi-Fi (SSID: Airport Wi-Fi) and Scan eSIM QR code. 6) In case of Sky, Activate eSIM by Online. ( https://www.krsim.net/esimact ) 7) Pass the immigration and Enter South Korea. * 1 day product is for data only without number 2. Phones without eSIM function (Phone number + Unlimited Voice, Messages and Data) * Only can be activated with foreign passport. 1) Purchase Korea SIM Blue Plus ( https://www.krsim.net/product/Korea-SIM-Blue-Plus-4G-LTE-Unlimited-Data-Local-Voice-USIM/40/ ). And input the hotel address for the SIM delivery. 2) Receive confirmation email (in a few minutes) 3) Ask the phone number for you through the messenger on krsim.net with your order number on one day before the date you designate as a              delivery pick up. (If it is weekend or holiday, on the prior working day) 4) Contact to Q-Code system ( https://cov19ent.kdca.go.kr/cpassportal/biz/beffatstmnt/main.do?lang=en ) and input your information. 5) Boarding a plane and landing at Incheon International Airport. 6) Pass the immigration and Enter South Korea. 7) Collect the Korea SIM Blue Plus you have delivered and check the phone number. 3. Phones without eSIM function. (Unlimited Data + Phone number for receiving voice and messages) 1) Purchase Korea SIM Gold. ( https://www.krsim.net/product/Korea-SIM-Gold-4G-LTE-Unlimited-Data-Only-USIM/44/ ) 2) Receive voucher email including order number (in a few minutes) 3) Contact to Q-Code system ( https://cov19ent.kdca.go.kr/cpassportal/biz/beffatstmnt/main.do?lang=en ) and input your information. Check 'I do not possess a mobile phone' and input the phone number of the hotel as an available contact phone number in Korea. 4) Boarding a plane and landing at Incheon International Airport. 5) Pass the immigration and collect baggage. 6) Visit SK Telecom Desk and pick-up USIM (check the phone number). a. Terminal 1 : between Gate #9~#10; 24/7 operation b. Terminal 2 : between Gate #4~#5; 24/7 operation 7) Update to the phone number for Korea SIM Gold on the Q-Code system. * 1 day product is for data only without number

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